Experienced. Versatile. Pragmatic. Strategic. Detail-oriented. Definitely geekish. Ms. Dale possesses all of these virtues and more.
As a technologist, she’s equally comfortable working with large I.T. organizations, nonprofits, and for-profit companies.
As a communicator, she can describe the big picture of what your company’s project needs to succeed, but leaves no details on the table.
As a senior consultant and a business owner, she has helped diverse groups of for-profit and non-profit organizations reap the benefits of best-fit technologies.
As an executive, she spent 20 years gaining an unusual breadth of experience in leadership roles in Finance, Accounting, IT, Operations, Sales, Service, and Support for multiple companies across multiple industries.
As a CRM specialist, her executive-level Customer Relationship Management experience spans customer acquisition to post-sale support to consumers and businesses, with consistent success driving significant improvements in customer satisfaction and loyalty, while improving operational efficiency and effectiveness.
As a project manager, Adrienne brings extensive experience managing major Information Technology projects and I.T. organizations in multiple industries and has achieved repeated success delivering on-time, at-budget results. Adrienne is a certified Project Management Professional (PMP)®.
Her other skills include:
- Needs assessments
- Business requirements
- RFP development and management
- Software design and documentation
- Vendor selection
- Vendor management
- IT program management
- Cloud computing and Software-as-a-Service
- Customer experience management
- CRM with Salesforce.com, Blackbaud and Yardi Systems
- Account management
- Customer satisfaction and quality improvement
- Customer acquisition
- Customer retention
- Customer technical support optimization
- Service operations optimization