MegaPath Networks is a leading national provider of IP Network Services offering the industry’s most complete business-class coverage for WAN infrastructure and value-added network services to business and distributed enterprise customers.

This case study is based on a presentation by Adrienne Dale at CRMGuru’s annual conference, the CustomerThink Executive Summit 2003. It includes:

  • The business case
  • The development of a formal customer satisfaction survey
  • Time to resolution
  • Response time impact
  • And how she analyzed the data.

Read more.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt