MegaPath Networks is a leading national provider of IP Network Services offering the industry’s most complete business-class coverage for WAN infrastructure and value-added network services to business and distributed enterprise customers.
This case study is based on a presentation by Adrienne Dale at CRMGuru’s annual conference, the CustomerThink Executive Summit 2003. It includes:
- The business case
- The development of a formal customer satisfaction survey
- Time to resolution
- Response time impact
- And how she analyzed the data.